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MIHIR PATEL

Information Technology Support Officer

Highly motivated IT professional specializing in cloud administration, system management, and comprehensive technical support. Transforming complex technical challenges into streamlined solutions.

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About Me

Mihir Patel - IT Officer

Mihir

Information Technology Officer

With extensive experience in IT support and system administration, I bring a unique blend of technical expertise and problem-solving skills to every challenge. My passion lies in creating efficient IT solutions that drive business success.

I specialize in cloud technologies, network administration, and user support, always staying current with the latest industry trends and best practices. My goal is to ensure seamless IT operations that empower teams to achieve their objectives.

When I'm not troubleshooting systems or implementing new technologies, I enjoy learning about emerging tech trends and contributing to the IT community through knowledge sharing and mentoring.

Technical Skills

System Administration

  • Windows Server & Desktop
  • Network Devices
  • Active Directory & Group Policy
  • Endpoint Management

Cloud Technologies

  • Microsoft Azure
  • AWS
  • Microsoft 365 Admin
  • Cloud Security
  • Citrix Administration

Network & Security

  • Network Configuration
  • Endpoint Protection / Firewall Management
  • VPN Technologies
  • Cybersecurity

Support & Tools

  • Ticketing Systems
  • Remote Desktop Tools
  • Monitoring Tools
  • Scripting & Automation

Professional Experience

Information Technology Support Officer

Calvary Mater (NSW Health)
May 2025 - Present

Serving as the key IT professional for the Department of Radiation Oncology across multiple locations. Responsible for maintaining IT infrastructure, providing expert technical support, and ensuring smooth operation of critical healthcare systems including Varian applications and hospital-based information systems.

Service Desk Analyst

IPH Services Pty Ltd.
Dec 2023 - May 2025

Managing Azure Active Directory, Microsoft 365 Admin Center, and Azure services. Proficient in VMware virtualization, Citrix environments, storage solutions (SAN/NAS), backup and disaster recovery, and endpoint management with Intune. Achieved 95%+ ticket resolution within SLA timeframes.

IT Support Specialist

Jaybro Group Pty Ltd.
June 2023 - Dec 2023

Administered systems and IT infrastructure, managed IT stock for local offices, conducted new starter inductions, and provided comprehensive technical support. Collaborated with internal teams and external providers to resolve complex incidents efficiently.

IT Support Specialist

Geeks2U Pty Ltd (Part of Officeworks).
April 2022 - June 2023

Provided remote and on-site technical support for laptops, phones, printers, Wi-Fi routers, and business management systems. Utilized ticketing systems for efficient workflow management and demonstrated exceptional customer service skills in home and office environments.

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Let's Connect

Ready to discuss your IT needs or explore opportunities? I'm always excited to connect with fellow professionals and potential collaborators.

Phone

+61 469 728 787

Location

Central Coast, NSW, Australia